SHIPPING POLICY
Below you’ll find everything you need to know about processing, shipping and delivery.
PROCESSING TIME
Orders placed before 11:00 on business days for destinations within the Netherlands, Belgium, Germany and France are shipped the same day.
For the rest of Europe: orders placed before 18:00 on business days are shipped the same day.
Weekends and public holidays are excluded.
SHIPPING COSTS AND DELIVERY TIME
Your order is shipped from our warehouse in the Netherlands. Delivery times depend on the destination and are an estimate. Once your order has been shipped, you’ll receive a confirmation email with your tracking information.
Please note that delivery may sometimes take a little longer due to high volumes, weather conditions, customs checks or delays with the carrier.
THE NETHERLANDS
Orders under €70: €5.95
Orders from €70: free shipping
Letterbox parcel: €3.95
Delivery time: usually the next business day
BELGIUM
Orders under €100: €6.95
Orders from €100: free shipping
Letterbox parcel: €4.95
Delivery time: usually within 2–3 business days
GERMANY
Orders under €100: €6.95
Orders from €100: free shipping
Letterbox parcel: €4.95
Delivery time: usually within 2–3 business days
FRANCE
Orders under €150: €8.95
Orders from €150: free shipping
Letterbox parcel: €5.95
Delivery time: usually within 3–5 business days
REST OF EUROPE
Shipping costs: €14.95
Delivery time: usually within 4–5 business days
UNITED KINGDOM
Orders under €150: €8.95
Orders from €150: free shipping
Letterbox parcel: €5.95
Delivery time: usually within 3–5 business days
PLEASE NOTE! For orders to the United Kingdom, local import duties and taxes may apply. These costs are not included in our prices and are the responsibility of the recipient. More information about import duties and taxes for the United Kingdom can be found on the gov.uk website.
ADDRESS DETAILS
Please check your address details carefully before completing your order. We cannot be held responsible for delays, failed deliveries or additional costs resulting from an incorrect or incomplete address.
UNCLAIMED PARCELS
If your parcel cannot be delivered or is not collected within the specified timeframe and is returned to us, any return and re-shipping costs are the responsibility of the customer.
If your order is returned to us, we will contact you to discuss the next steps for delivery.
DAMAGED OR MISSING PARCELS
Has your parcel arrived damaged or are any items missing? Please contact us as soon as possible at hello@osoehome.nl. Please include your order number and, if possible, photos of the packaging and parcel. We’ll help you as soon as possible.
If your order is returned to us, we will contact you to discuss the next steps for delivery.