Labels

1. Are your labels waterproof?

All our labels are 100% water, grease and stain resistant. The labels are suitable for hand washing, you can wipe them off with a cloth or rinse them with water. The labels are provided with a plastic layer. The material is PVC with a matte finish.

2. Can I change a label if I order a standard set?

Unfortunately, this is not possible, because all standard sets are pre-printed.

3. How can I personalize labels?

Unfortunately, this is not possible, because all labels are pre-printed.

4. What size labels can I order?

We recommend 5 x 5 cm labels for spice jars. The 7 x 6 cm labels will be too large for these jars. For the small storage jars and small dispensers, 5 x 5 cm will fit best, but the 5 x 5 cm labels actually fit every product in our range. The 7 x 6 cm labels only fit medium, large and extra large storage jars and medium dispensers.

Product range

1. When will products be back in stock?

We try to keep our basic range in stock as much as possible. When we expect to get a product back in stock within 1-2 months, you can sign up for a back-in-stock notification via the product page.

2. How does pre-ordering work?

Unfortunately, it is not possible to place a pre-order. You can sign up for a back-in-stock notification when we expect to restock the product within 1-2 months. This will be possible via the product page.

3. Are products being discontinued?

Items from our basic collection (spice jars, storage jars, dispensers and labels) will in principle not be removed from the range, because we want to make it possible for you to reorder at any time. We find this especially important for spice jars and storage jars, because it can always happen that you have forgotten a jar or one has broken and the last thing you want is for your collection to no longer be complete!

Accessories can be changed and taken out. the collection or products that no longer meet the quality requirements.

4. What size storage jars do I need?

This depends on the size of your pantry and how much of each product you want to keep in stock. The product page lists the dimensions and contents of each storage jar, so you can estimate which size is best to order.

Start by measuring your cupboard or drawer and see which products you would like to store in storage jars. Then see what the contents are of a standard package of rice or flour, for example, and make a list of the sizes you think you will need.

We advise you to always order a mix of sizes. For example, the packages of nuts, seeds and kernels are smaller than pasta or rice.

5. How many spice jars and storage jars do I need?

This depends on how big your pantry is and how many products you want to store in jars. Start by determining which products you would like to store in storage jars and make a list of them. Add up the number and make sure you always order a few extra jars. We know from experience that you always forget something! On average, people order between 15-20 spice jars and 20 storage jars. Then see if all the product names you wrote down are in a standard set of labels or if you want labels.

Delivery

1. In how many days will I receive my order?

Packages are sent every business day. Find an overview of transit times here.

2. What are the shipping costs?

An overview of all shipping costs can be found here.

3. Which countries do you ship to?

We currently only send packages within Europe. In the future we obviously want to be able to deliver worldwide!

4. My order was not delivered, what should I do?

Unfortunately, it sometimes happens that the courier indicates that your order has been delivered while this is not the case. Especially with letterbox packages.

Fortunately, we see that the order is often still offered within 2-3 days.

Our advice is therefore to wait about 3 days and if the package has not arrived after that, please let us know via hello@osoehome.nl.

5. I have received an incorrect order, what now?

First of all, our apologies for this! Send an email to hello@osoehome.nl and indicate which products you received incorrectly. We will then resolve it with you as quickly as possible.

Returns

1. How do I start a return?

Click on this link to start your return. First read the return conditions carefully.